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Workspace PS Web App & Platform
Categories Navigation / UI
Created by Jeff Young
Created on Dec 16, 2021

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Outage Notification & Issue Updates

Please add a notification email, banner to portfolio screen or another communication source for the project admins and maybe all users when you have a major issue with ProjectSight. Most users will not report an upload, download or running report issue thinking that they are the only one with the issue. Then we call or email support and they know about the issue but how does everyone else know about the issue? Adding a notification system would help your support from getting multiple calls and emails for the same issue.

It might be beneficial to add a weekly email update about the new features as I forget myself to look at the what's new tab each week.

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Dear Viewpoint Suggestion Box contributor;

We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs. Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.

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