Dear Viewpoint Suggestion Box contributor;
We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs.
Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.
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The big issue is that it does not say that it is a “No Reply” email anywhere in the email that comes to you and it looks basically the same to the average user that is used to responding to the ones that come from ProjectSight@Trimble.com which I can reply to and my answer is recorded in the record. The client Replies to this email instead of Reply All and the PM doesn’t know that they have tried to send it. The client gets a rejected email back and doesn’t know why or what to do to fix it. If this email at least went to the person that sent the email in the system then it would not get rejected and we would know it was sent.