Your feedback is an essential part of how we continually improve ProjectSight. You can use this page to submit new ideas, or vote on ideas from other users.
This portal is for suggesting enhancements only. If you are experiencing a product defect, please contact support.
Clients repeatedly contact support to report a bug on how the deleting an attachment from a comment does not work. First the concept that a comment is only a real comment when it contains text is not well understood by users. When you click the ellipsis you have the option of remove and edit. Clients often just hit remove and this only removes the text and leaves the attachment. This is not what the user expects. I realize they need to hit edit to remove the attachment, but after you already remove the text they can only remove the attachment in the link panel. Again this is confusing users and causing them multiple clicks and misunderstanding with our product. Here are a couple of cases in just one day from clients (03664729, 03664608).
Dear Viewpoint Suggestion Box contributor;
We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs.
Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.
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