Update: This Suggestion Box has been migrated to The Network, Trimble's online user community and is now read-only. Please click the link to add a new idea, vote, or comment.
Add a new idea Subscribe
Status Shipped
Workspace PS Web App & Platform
Created by Trimble ProX Team
Created on Sep 4, 2020

RELATED IDEAS

Request SendGrid to not make the decision to block users after an email bounce

Enhancement description: Request SendGrid to not make the decision to block users after an email bounce.

What is the customer trying to accomplish? The client has a spam filter that blocks emails with attachments. When the email is blocked, it sends a bounce back to Sendgrid. Sendgrid then blocks the email address from receiving further emails.

Users needs to continue to receive emails especially those that do not contain attachments.

How is the lack of functionality affecting their business? Users are missing a lot of emails until they reach out to support and request for removal from the blocked list. This is happening on a daily basis and it is time consuming to call support for each incident.

Suggested implementation: Sendgrid must not block users after an email bounce.

Workaround: None

  • Attach files

Dear Viewpoint Suggestion Box contributor;

We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs. Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.

1515 SE Water Avenue, Suite 300, Portland, OR 97214 |  800.333.3197  | Contact Us | Terms of Use | Privacy | Support Policies

© 2023 Trimble Inc. All Rights Reserved. Viewpoint®, Vista™, Spectrum®, ProContractor™, Jobpac Connect™, Viewpoint Team™, Viewpoint Analytics™, Viewpoint Field View™, Viewpoint Estimating™, Viewpoint For Projects™, Viewpoint HR Management™, Viewpoint Field Management™, Viewpoint Financial Controls™, Vista Field Service™, Spectrum Service Tech™, ViewpointOne™, ProjectSight® and Trimble Construction One™ are trademarks or registered trademarks of Trimble Inc. or its affiliates in the United States and other countries. Other names and brands may be claimed as the property of others.