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Project Contacts keep replying to the ProjectSight@ps.trimble.com emails coming from the system generated messages. I've tried copying my company email on the messages, but people just hit "reply" and not "reply all". They think they've responded or sent back information, but they really haven't. They don't even seem to regard the error message they receive back. Let's just face it, these people exist and in larger quantities than we would like...
Would be great if you could delegate permissions to PS to use your email, or if PS generated messages were from user specific address and replies would forward or relay to your regular email address.
The big issue is that it does not say that it is a “No Reply” email anywhere in the email that comes to you and it looks basically the same to the average user that is used to responding to the ones that come from ProjectSight@Trimble.com which I can reply to and my answer is recorded in the record. The client Replies to this email instead of Reply All and the PM doesn’t know that they have tried to send it. The client gets a rejected email back and doesn’t know why or what to do to fix it. If this email at least went to the person that sent the email in the system then it would not get rejected and we would know it was sent.