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Currently, if a user uploads a file to an RFI or Submittal as a response but they do not include any additional text within the comment, this "comment" will not send a notification to any assignees or CCed users, it also does not allow for the "promote" option to promote the comment to the approved docs. Comments should not be required to have text in order to notify users or promote the comment as the approved response. Many design team members often provide the response/answer within the file that they are uploading and they should not have to add additional text as a formality.
Dear Viewpoint Suggestion Box contributor;
We at Viewpoint sincerely thank you for your contribution to Suggestion Box on how we can improve Viewpoint products. While we can’t do everything at once, we rely upon your feedback to help guide the prioritization of our product improvements, and Suggestion Box is a critical tool for us to understand and prioritize our customers’ needs.
Viewpoint reviews Suggestion Box regularly for all of our products and updates statuses, adds comments, and performs various house-keeping (including deleting) as needed to ensure that Suggestion Box is maintained as a productive environment for product enhancements requests.
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This is a big one and should be addressed immediately. Uploading a file to an RFI or Submittal or Promoting an RFI comment to the response must notify the CC'd users; that it doesn't seems like a major design oversight